Vice President – Transformation & Automation.Injaz – Cent Ops – Remittances – Enquiries.Operati[…]

Job Description

411_3468901

Responsibilities

• Enterprise Transformation Leadership: Own and drive the Payments Operations transformation roadmap, ensuring alignment with bank-wide strategic priorities, regulatory requirements, and technology direction.
• Automation & Digital Strategy Governance: Establish governance frameworks for automation, AI, and digital initiatives, including prioritization, investment approval, risk oversight, and benefits realization across all payments journeys.
• Business & Stakeholder Partnership: Act as a senior partner to IBG, CIBG, RBG, Technology, Compliance, and Product leadership to shape solutions that materially improve customer experience, control, and operational efficiency.
• Operational Excellence & Scale: Drive standardization, STP optimization, and process simplification across Payments Operations to enable scalable growth, resilience, and cost efficiency across regions.
• Change & Adoption Leadership: Lead enterprise change management for automation initiatives, ensuring adoption, capability uplift, and cultural alignment across Operations and partner functions.
• Financial & Benefits Accountability: Own transformation budgets and capital investments, with full accountability for delivery against approved financial, efficiency, and risk-reduction outcomes.

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2026-04-11 07:13:34