VP & Head of Customer Value Proposition – GPB

Job Description

411_3385901

VP & Head of Customer Value Proposition – GPB

Abu Dhabi, United Arab Emirates

Job Description

Key Accountabilities:

• Leads the Customer Value Proposition team and ensure initiatives are delivered in a timely manner and in accordance with GPB’s strategy.
• Champions change across GPB, driving strategic business initiatives aimed at streamlining GPB to achieve optimal performance.
• Supports alignment, synergy and coordination between strategic plans of GPB functions and PBG / Bank-wide strategic initiatives.
• Collaborates with internal and external stakeholders and peers to develop recommendations to support the execution of improvement initiatives, define a plan to execute against the strategy, and oversee the execution of these initiatives.
• Assists the Head of Business Management in developing and driving forward comprehensive plans (e.g., systems/digital architecture for front office / customer / advisory, policies procedures, regulatory adherence, risk and controls based initiatives, etc.) for GPB businesses in order to ensure smooth resourcing, execution and monitoring of initiatives.
• Assesses the risks, anticipated resistance and impact of initiatives in terms of people, processes, systems, financials, etc. and highlight these to the Head of Business Management in order to ensure necessary decisions and actions are taken.
• Identifies key business challenges and areas for major improvement and provides improvement initiatives to tackle these challenges and facilitate the change implementations.
• Leads the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Ensures that all department reports are prepared timely and accurately and meet Group requirements, policies and quality standards.

Job Context:

Specific Accountability
The job context and dimensions of the Head of Strategic Initiatives and Value Proposition – Global Private Banking will adjust depending on the nature and evolution of the Private Banking business.

Key Performance indicators

• Timely development of effective change management plans
• Timely implementation and roll out of GPB initiatives as per plan and budget
• Adherence to policies, processes, and procedures of GPB
• Banking, Finance, or Business Administration Degree

• Minimum Experience
• 10 – 15 years of business experience ideally in Banking or Financial Services companies where there has been direct exposure to significant change.
• Experience of complex change management programmes/business transformation and strategy execution.
• Experience in team management
• Experience in Private Banking industry and product knowledge

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world’s largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to “Grow Stronger.” We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.

Job Info

• Job Identification 1340
• Job Category Unit Head – Business Management

#J-18808-Ljbffr

2026-04-12 08:57:03