Head – Client Service Unit – Private Banking – UAEN Only

المسمى الوظيفي

411_3136266

يعد برنامج Head of Client Service unit is one of the leadership roles in Private Banking, reporting to the Head of Private Banking. Main purpose of this role is:

المسؤوليات

• Handling a team of Customer Service Managers who are tagged to RMs and Clients
• Acting as an interface between the team and other departments such as Products, Operations, Credit, Contact Center, Digital Squads i.e. Wealth, Mobile & Online Banking, to ensure efficient client experience
• Bring in efficiency in the process managing TAT, Errors and putting relevant controls
• Ensure the team is on top of updation of KYC for clients in their portfolio
• Keep all the SOPs, SLAs & Process notes in place
• Ensure all forms, collaterals stationeries are updated regularly in physical & digital form
• Manage all digital journeys which initiates client requests in Face App and EDMS, and strive towards digitizing manual process from time to time
• Own client experience for the private bank and work closely with the Retail bank’s CX team and be in control of any Client Complaints, NPS and other Customer Surveys
• Working closely with Governance teams and Audit on onboarding, KYC, Client experience management & Operational risks and controls
• Driving cross-sell from CSMs for deposit acquisition, FX and other focus areas as may emerge from time to time

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2026-02-25 08:20:18