Senior Executive – Ecommerce

المسمى الوظيفي

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The Senior Executive, E-Commerce, will oversee order management, customer service, and reporting for RivoliShop.com, ensuring seamless e-commerce operations across UAE, Qatar, Oman, and Bahrain markets. This role requires strong coordination skills, a customer-centric approach, and a data-driven mindset to optimize the e-commerce experience.

المسمى الوظيفي

Order Management:

• Overseeing daily E-Commerce order processing, ensuring timely fulfillment – next day delivery (with no exceptions)
• Processing orders through Navision, coordinating with Brands and the Warehouse teams for stock allocation
• Verifying successful transactions via Network International, addressing any payment-related issues
• Collaborating with Brand Coordinators and Warehouse teams to ensure on-time stock transfers and deliveries
• Liaising with logistics partners to resolve delivery-related issues efficiently
• Managing a team of in-house E-Commerce messengers and working with other head office staff responsible for E-commerce operations

Customer Service & Support:

• Managing E-commerce customer inquiries, ensuring prompt and effective resolutions
• Addressing order-related issues, refunds, exchanges, and complaints professionally
• Working with internal teams to enhance the online shopping experience and reduce friction points

Reporting & Analysis:

• Generating daily, weekly, and monthly reports on E-commerce sales, order trends, and operational metrics
• Analyzing customer service trends, identifying areas for process improvement
• Supporting the Digital Team with insights to enhance platform performance

الملف الشخصي

• Minimum 5 to 7 years of experience in E-commerce operations, order management, or customer service
• Highly organized, detail-oriented, and proactive
• Strong coordination and problem-solving skills
• Proficiency in Microsoft Office (Excel & PowerPoint)
• Experience using Navision or similar order management systems
• Ability to work across teams to improve operational efficiency
• Strong analytical skills to track and improve E-commerce performance

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2025-11-11 12:56:49