Finacle – Application Support

Job Description

411_2394241

Join to apply for the Finacle – Application Support role at Dicetek LLC .

Job Purpose
The person will be responsible for providing IT operational support for Core Banking Finacle, specifically working on Finacle 11x versions.

Job Overview

• At least 3 years of experience in Finacle 10x or above.
• Good knowledge of Oracle SQL & PL/SQL.
• Hands-on experience with Unix/Linux commands and application production support.
• Experience in proactive monitoring, troubleshooting application issues in production, incident analysis & resolution, and RCA related to applications.
• Ensuring resolution of production issues within SLA.
• Experience in workflow maintenance and configuration.
• Familiarity with ITIL concepts for incident, problem, and change management.
• Banking domain exposure is an added advantage.

Responsibilities and Duties

• Responsible for maintaining the stability of assigned applications and providing ongoing support.
• Includes service delivery, SLA adherence for incidents and service requests, and reporting to the Application Operation Manager.
• Maintain production systems to meet SLA targets for system availability, incident response, resolution time, and problem follow-up.

Additional Details

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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Location: Dubai, UAE

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2025-11-11 12:37:31