Telesales Officer (Outsource role)

Job Description

411_3117183

Role : Telesales Officer
Location : Jafza / Dubai

Role Purpose: Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

• Execute Tele-calling activities as assigned to the team,
• Enhance ENR / Takaful sales, card activation rates, control customer attrition,
• Ensure minimum requirement of calls are made,
• Ensure compliance with bank policies and procedures,
• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role:

• Excellent communication skills
• Good problem-solving skills
• Display flexibility in dealing with clients and other team members
• Customer service skills in order to resolve customer complaints

Previous experience required (if any)

• Previous banking experience in similar role
• Fair understanding of product and services provided by the bank
• Understanding of customer relationships
• Good interpersonal & convincing skills
• Basic MS Office skills

Job Info

• Job Identification 1780
• Posting Date 01/05/2026, 06:02 AM
• Apply Before 01/12/2026, 06:02 AM
• Locations Dubai, Jabal Ali Free Zone, D55 St., , Dubai, AE

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2026-02-27 08:38:39